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• What information we collect
• How we use that information
• How we may share that information
• How we protect your information
I. INFORMATION WE COLLECT
Personal Information You Give Us
We collect information that you voluntarily share with us through the You Can Find All LLC Platform. If you are using the You Can Find All LLC Platform to request professional services, or contact You Can Find All LLC or its third-party service providers, you may give us:
• Contact information
• Information about your home
• Billing information
• Ratings and reviews of the service professionals you engage through the You Can Find All LLC Platform
If you participate on the You Can Find All LLC Platform as a service professional, or contact You Can Find All LLC or its third-party service providers, you may give us:
• Contact information
• Log-in information
• Application information
• Photographs of yourself
• Social Security number
If you apply on the You Can Find All LLC Platform for employment with You Can Find All LLC, you may give us
• Contact information, including your name, email address, telephone number, and mailing address
• Resume and LinkedIn profile
Information We Collect Through Technology
We collect information through technology to enhance our ability to serve you. When you access and use the You Can Find All LLC Platform, or contact You Can Find All LLC or its third-party service providers, You Can Find All LLC and, in some cases, our third-party service providers collect information about you or how you interact with the You Can Find All LLC Platform. We describe below a few of the methods we use to collect information through technology. When you visit the You Can Find All LLC Platform, we collect your Internet Protocol (IP) address. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address. However, we may link the last IP address you used to access the You Can Find All LLC Platform to Personal Information you provide us. Where, according to local law, IP addresses and the like are considered Personal Information, we treat them as such. We may also collect a unique identifier for your computer, mobile device, or other device used to access the You Can Find All LLC (“Device Identifier”). A Device Identifier is a number that is automatically assigned to the device you used to access the You Can Find All LLC Platform. We may link the Device Identifier to other information about your visit, such as what pages you viewed, and to Personal Information you provide us.
We do not support the Do Not Track (DNT) browser setting. DNT is a preference you can set in your browser’s settings to let the websites you visit know that you do not want the websites collecting your Personal Information.
We do track your online activities over time and across third-party websites or online services.
Information You Provide About A Third Party
If you choose to use our referral service to tell a friend about the You Can Find All LLC Platform, we may collect your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the You Can Find All LLC Platform. We store this information only to send this one-time email and to track the success of our referral program. We do not use this information for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you refer a friend, your e-mail address may be included in the message sent to your friend.
If you are using the You Can Find All LLC Platform to request professional services, you may provide us ratings and reviews of the service professionals you engage through the You Can Find All LLC Platform.
Information Third Parties Provide About You
Conversion Tracking: We may supplement the information we collect about you through the You Can Find All LLC Platform with records received from third parties in order to enhance our ability to serve you, to tailor our content to you, and to offer you information that we believe may be of interest to you. For example, websites on which we have placed advertisements, such as Google, may tell us which ads about You Can Find All LLC you clicked. This is often called “conversion tracking.”
Background Checks: In addition, when third parties conduct background checks on service professionals, those third parties share the results of the background check with You Can Find All LLC.
Recording Phone Calls: Selected third-parties, including those who may assist in providing customer service support, may monitor and/or record the contents of phone calls made through or in relation to the You Can Find All LLC Platform, after notice to you and with your consent.
Social Networking Sites: If you login to the You Can Find All LLC Platform through a social networking site, such as Facebook, we may collect your Facebook authentication token and account identification number and use that information to provide you with access to your account on the You Can Find All LLC Platform.
Ratings and Reviews: If you are using the You Can Find All LLC Platform as a service professional, we may receive information about you in the form of ratings and reviews from requesters who engaged your professional services through the You Can Find All LLC Platform.
Photographs of Completed Services: If you are using the You Can Find All LLC Platform to request services, service professionals booked through the You Can Find All LLC Platform may take photographs of completed services and provide them to You Can Find All LLC.
Message Interception: If you call or text (SMS) message a service professional or service requester using the telephone number provided by You Can Find All LLC, You Can Find All LLC uses Twilio to mask your telephone number. During this process, You Can Find All LLC and Twilio receive in real time and store call data, including the date and time of the call or text (SMS) message, the parties’ phone numbers, and the content of the text (SMS) messages.
If you send a message to a service professional or service requester in the App, You Can Find All LLC uses Layer to process the communications. During this process, You Can Find All LLC and Layer receive in real time and store message data, including the date, time, and content of the messages.
Information You Provide to a Third Party
The You Can Find All LLC Platform includes links from the You Can Find All LLC Platform to sites or applications operated by third parties (“Third-Party Sites”) and plug-ins (such as Twitter buttons) from Third-Party Sites.
For example, service professionals may be directed to a Third Party Site so that the Third Party Site can conduct a background check. The Third-Party Site may ask the service professional for identifying information to conduct the background check.
II. HOW WE USE THE PERSONAL INFORMATION WE COLLECT
We – including without limitation our affiliates, parents, and subsidiaries – use the information we collect to serve our customers, consider applicants, market and promote our services, and improve your experience at the You Can Find All LLC Platform. Some examples include:
• Scheduling, rescheduling, and cancelling services
• Rating and reviewing service professionals
• Providing public profiles of service professionals
• Addressing service complaints
• Communicating with you by email, telephone, or text message, in accordance with your wishes
• Managing payments for services
• Considering whether to engage service professionals on the You Can Find All LLC Platform
• Evaluating job applications to work at You Can Find All LLC
• Improving customer service
• Sending you marketing and promotional emails, on behalf of You Can Find All LLC or selected third parties, unless you have told us you do not want to receive such emails
• Troubleshooting technical problems on the You Can Find All LLC Platform
• Responding to questions and feedback
• Conducting research and analysis
• Running online or mobile sweepstakes, contents, or other promotions
• Marketing and advertising You Can Find All LLC products and services and those of selected third parties
• Continuously evaluating and improving the online and mobile user experience
• Contacting you with regard to your use of the You Can Find All LLC Platform and, in our discretion, changes to the You Can Find All LLC Platform and/or the You Can Find All LLC Platform policies
• Compliance with the law or to protect the rights, property, or safety of You Can Find All LLC, our users, or others, including to maintain network and information security, for fraud prevention, and to report suspected criminal acts
By using the You Can Find All LLC platform, you expressly consent and agree to accept and receive communications from us, including via text message, calls, and push notifications to the cellular telephone number you provided to us. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. By consenting to being contacted by You Can Find All LLC, you understand and agree that you may receive communications, including marketing communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages, sent by or on behalf of You Can Find All LLC, its affiliated companies and/or Users/Professionals, including but not limited to: operational communications concerning your account or use of the You Can Find All LLC Platform or Services, updates concerning new and existing features on the You Can Find All LLC Platform, communications concerning promotions run by us, and news concerning You Can Find All LLC and industry developments. You acknowledge that you are not required to consent to receive promotional messages as a condition of using the You Can Find All LLC Platform or the Services. If a contact number you have provided to us is no longer your number, you agree to notify us promptly that you can no longer be reached at that number. You represent that you have received, and are authorized to convey to us, the consent of any authorized users on your account to be contacted by us as described in this Section. You agree that all consents provided in this Section will survive cancellation of your account. You may opt-out of receiving promotional or marketing texts or calls from You Can Find All LLC at any time. You may opt-out of receiving all text (SMS) messages from You Can Find All LLC (including informational or transactional messages) by replying with the word “STOP” to a text message from us; however, you acknowledge that opting out of receiving all texts may impact your use of the You Can Find All LLC Platform or the Services. You also acknowledge that You Can Find All LLC or its third-party service providers may record customer service calls after notice to you and with your consent, in order to assist you when you contact our customer support services.
You agree to You Can Find All LLC’s use of a service provider to mask your telephone number when you call or exchange text (SMS) messages with a Service Professor or Service Requestor using a telephone number provided by You Can Find All LLC. During this process, You Can Find All LLC and its service provider will receive in real time and store call data, including the date and time of the call or text (SMS) message, the parties’ phone numbers, and the content of the text (SMS) messages. You agree to the masking process described above and to You Can Find All LLC’s use and disclosure of this call data for its legitimate business purposes.
The information described in this section may be transferred to, or processed and stored in, the United States and other countries, which may employ greater or less restrictive data protection laws. In all cases, we will take appropriate measures to protect your personal information in accordance with the policies described herein.
We delete the back-ups of the databases containing your Personal Information after 13 months.
III. HOW WE SHARE THE INFORMATION WE COLLECT
Service Professional Profiles, Service Instructions by Requesters, and Ratings and Reviews by Requesters
The You Can Find All LLC Platform may display profiles of the service professionals who participate on the You Can Find All LLC Platform. These profiles may include the service professional’s name, and ratings and reviews about the service professional provided by their customers. The service professional’s profile may be visible to all users of the You Can Find All LLC Platform and on Booking Partners’ websites.
If you provide a rating or review about a service professional, we may post your first name, the initial of your last name, and the name of your neighborhood along with your rating or review on the service professional’s profile on the You Can Find All LLC Platform and on Booking Partners’ websites. In addition, service professionals may use your ratings and reviews, as well as this personal information about you, in their own marketing materials.
If you provide information about your home to request a booking or a quote for a service, we may post your first name, the initial of your last name, the type of service requested, your zip code and region, the number of service providers requested, the date of your booking or quote request, your requested service date, and any description of the requested service or service instructions or notes that you provide on the You Can Find All LLC Platform.
Third Parties Providing Services on Our Behalf
Third party companies and individuals provide or facilitate certain aspects of the services offered through the You Can Find All LLC Platform on our behalf. We may provide these third-party service providers with access to your information, including your Personal Information, so that they can perform these services for us. We require these third-party service providers to provide safeguards for your Personal Information similar to the ones that we provide.
The following are some examples of how we share your information with third-party service providers.
• Data Analytics.
• In some cases, these third-party service providers may in turn share your Personal Information, such as your name and email address, with other third parties for their marketing-related purposes.
• Platform Features.
• Payment Processing.
• User Reviews Aggregation. We use third-party service providers to aggregate user reviews and publish them on third party websites.
• Email Delivery. We use third-party service providers to deliver email to our users.
• Background Check Service Providers.
• Marketing and Promotional Vendors and Partners.
• Digital Vault Services.
• Customer Support.
• Legal Advice
Banks and Credit Card Companies
We may disclose your Personal Information to banks and credit card companies in the process of investigating payment fraud and/or responding to disputed charges.
Third Parties Providing Information on Available Services or Marketing Offers
We share your Personal Information with Booking Partners. For example, Amazon, Facebook, Wayfair and Walmart customers can book services through the You Can Find All LLC Platform from the Amazon, Facebook, Wayfair and Walmart, including those customers in the United Kingdom, sites and apps. Upon request, we provide our Booking Partner with information about the services you booked or provided, as applicable, through the You Can Find All LLC Platform.
Sweepstakes, Contests and Promotions
We may offer sweepstakes, contests, and other promotions (any, a “Promotion”) through the You Can Find All LLC Platform that may require providing Personal Information to register. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. Please read the official rules carefully. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winners’ list.
Social Network Site Authentication
If you choose to log-in to the You Can Find All LLC Platform through Facebook, Twitter, or another social networking site, we may share information about your account with the social networking site.
Administrative and Legal Reasons
We may be required to disclose Personal Information in response to a court order, subpoena, civil discovery request, other legal process, or as otherwise required by law.
Legal Compliance and Protections:
We may disclose account and other Personal Information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of You Can Find All LLC, our users, or others. This includes exchanging Personal Information with other companies and organizations for fraud prevention and credit risk reduction.
We reserve the right to disclose and transfer your information, including your Personal Information:
• To a subsequent owner, co-owner, or operator of the You Can Find All LLC Platform or successor database.
• In connection with a corporate merger, consolidation, the sale of substantially all of our membership interests and/or assets or other corporate change, including to any prospective purchasers.
IV. YOUR CHOICES REGARDING THE INFORMATION WE COLLECT
You may contact You Can Find All LLC to update, correct, or delete your Personal Information. You may also update, correct, and delete some of your Personal Information through your account on the You Can Find All LLC.
In addition, you may cancel or modify the email communications you have chosen to receive from the You Can Find All LLC Platform by following the instructions contained in emails from us.